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Beware of Dark Patterns: The Deceptive Tactics Used by E-Commerce Companies

The Indian government has warned e-commerce companies against using dark patterns, which are deceptive or manipulative tactics used to influence consumers' behavior. The government has said that dark patterns are unfair and violate consumer protection laws.

The government has identified 10 common dark patterns that e-commerce companies use, including:

  • Urgency. This tactic is aimed to create a sense of urgency or scarcity to pressure consumers into making a purchase or taking an action. For example, an e-commerce company might display a countdown timer or a message that says "only a few items left in stock."
  • Basket sneaking. Some websites or apps use dark patterns to add additional products or services to the shopping cart without users' consent. For example, an e-commerce company might add a "free gift" to the shopping cart when a user checks out.
  • Confirm shaming. It involves guilt as a way to make consumers follow. For example, an e-commerce company might show a message that says "you left [product] in your cart" when a user is about to checkout.
  • Forced action. This tactic forces users to take an action that they might not have otherwise taken. For example, an e-commerce company might require users to create an account before they can view prices or make a purchase.
  • Nagging. This tactic uses repeated prompts or notifications to try to get users to take action. For example, an e-commerce company might send multiple emails or push notifications to users who have abandoned their shopping carts.
  • Subscription traps. This tactic tricks users into signing up for a subscription service that they didn't intend to sign up for. For example, an e-commerce company might offer a free trial of a subscription service, but then make it difficult for users to cancel the subscription before they are charged.
  • Interface interference. This tactic makes it difficult for users to complete a task by obscuring or disabling important elements of the user interface. For example, an e-commerce company might make it difficult for users to find the "return policy" or "cancel order" links.
  • Bait and switch. This tactic advertises a product or service at a low price, but then charges a higher price when the user tries to purchase it. For example, an e-commerce company might advertise a product for $10, but then add hidden fees that bring the total price up to $20.
  • Hidden costs. This tactic charges users for additional fees that are not disclosed upfront. For example, an e-commerce company might charge a shipping fee or a handling fee that is not mentioned on the product page.

The government has said that e-commerce companies that use dark patterns could face penalties, including fines and imprisonment. The government has also urged consumers to be aware of dark patterns and to take steps to protect themselves.

Here are some tips for consumers to protect themselves from dark patterns:

  • Read the terms and conditions carefully before making a purchase.
  • Be aware of any hidden fees or charges.
  • Don't feel pressured to make a purchase.
  • If you think you have been a victim of a dark pattern, report it to the government or to the e-commerce company.

The government's warning against dark patterns is a step in the right direction to protect consumers from deceptive and manipulative practices. Consumers should be aware of dark patterns and take steps to protect themselves.

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